by admin | Dec 10, 2013 | Stories From The Garage
Last week a long time customer came in because she had been having problems with her right blinker…it was blinking faster than the left and driving she and her family crazy. The problem had been going on for a while but every time she got out of the car she forgot about it so she had’t scheduled an appointment to fix it. Her husband had told her that she needed an appointment for this…she couldn’t just stop by. She was in the car returning from Wheaton hadn’t made an appointment but couldn’t take the annoyance any longer so she pulled in and asked if we could look at the car. We immediately checked out the problem, fixed the problem and got her on her way!...
by admin | Dec 6, 2013 | Stories From The Garage
Yes we give great service but the reason why we are here after almost 50 years is because of our amazing clients so we are going to start sharing their stories. Here’s a great one to kick off Stories From The Garage Front it happened just yesterday… Yesterday morning Linda called letting us know her car wouldn’t start so Gregg went over right away, jump started it and she was able to drive it to the shop. She came in very concerned about how she was going to get to work but we reassured her that she’d be back on the road in 40 minutes. You see, Linda is a Pediatric Hospice Nurse and she had 4 families expecting to see her so getting back on the road was imperative. The families she sees don’t want her calling to tell them she’s “having car trouble” they don’t care they just need her and now. As a matter of fact, one parent hung up on her that morning when she called to say she was delayed. Linda of course was not shaken by that she understands their reactions and knows how much they need her help and that there is no time to waste. So true to our word we got her back on the road and headed to those special families in 40 minutes. We haven’t seen Linda in quite a few years because she’s been having her car serviced by the dealer for warranty reasons who told her to tow it in when she called for help. Fortunately for us her warranty is up those $140 Oil Changes...
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